FAQs

Welcome to the Warm Brew FAQ Page

We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer:
Below are the estimated delivery times for all Warm Brew orders:

  • Handling time: 1-2 business days ( Monday to Saturday)
  • Transit Time: 5-7 business days ( Monday to Saturday)
  • Estimated delivery time: 6-9 business days  Monday to Saturday)

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes, we offer free shipping on all orders. For more information, please check our Shipping Policy.

Question #3: Where is Warm Brew located?

Answer:
Warm Brew is an online specialty coffee accessory company proudly based in United States, offering a wide range of high-quality brewing accessories. We currently ship only within United States to ensure our customers receive their orders quickly and efficiently.

Question #4: What payment methods do you accept?

Answer:
We accept the following payment methods to accommodate your preferences:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • MasterCard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

For more details, please refer to our Billing Terms and Conditions.

Question #5: What if I receive a defective product?

Answer:
If you receive a defective product, we will replace it at no cost. Please inform us and return the product within 30 days. You can find more details in our Return Policy.

Question #6: Can I cancel my order after it’s placed?

Answer:
Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, please contact us, and we’ll cancel it for you.

Question #7: What is your return policy?

Answer:
We offer a simple return process. Please visit our Return Policy page for complete details.

Question #8: When will I get my refund after returning a product?

Answer:
Once we receive and inspect your returned item, your refund will be processed. It usually takes 5 to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider. For more details, please refer to our Refund Policy.

Question #9: Do you offer any warranties or guarantees on your products?

Answer:
Yes, we provide a 30-day warranty on all purchases. More details are available in our Return Policy.

Question #10: How can I contact customer support?

Answer:
You can reach our customer support team by visiting our Contact page or sending an email to info@warm-brew.com

Question #11: Do you ship internationally?

Answer:
No, we currently ship only within United States.

Question #12: Do you have a physical store location I can visit?

Answer:
No, we are an online-only store, allowing us to provide the best prices and a wide selection of high-quality products.

Question #13: Can I place a bulk order for my business or organization?

Answer:
Yes, we accept bulk orders. Please contact our customer support for more details.

Question #14: What is the process for exchanging a product?

Answer:
For information about exchanging a product, please visit our Return Policy page.

Question #15: How can I track my order?

Answer:
You can track your order through the Track Order page on our website.

For More Information

Address: 1603 Capitol Ave, Cheyenne, Wyoming 82001, United States
E-mail: info@warm-brew.com
FAQ: Frequently Asked Questions
Phone: +1-469-708-4303
Contact Form


Customer Service Hours: Monday to Saturday: 9:30 AM to 7:00 PM

We do our best to reply to your e-mail within 1-2 business days.